Manager Desktop Support & Windows Administration

Manager Desktop Support & Windows Administration

Location: Heidelberg, Germany

Staff Category: Staff Member

Contract Duration: 3 years (renewable)

Grading: 7 or 8; depending on qualifications and experience

Closing Date: 30 April 2020

Reference Number: HD01720

IT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and for the laboratory’s sites in Barcelona and Rome. As part of IT Services, the Desktop Support Team provides a broad range of first level and desktop support to the EMBL user community. In addition, the team is also responsible for managing a number of key Windows backend services. They also have a critical role supporting the EMBL training mission by coordinating and administering installations for training courses in the Computer Lab at the EMBL Advance Training Centre. We are looking for a highly motivated Technical Manager on a dual role as Desktop Support Team lead with additional operational responsibilities.

Your role

Will include the following responsibilities:

• to provide excellent support to our internal users together with your team and across a portfolio of supported Mac, Windows, Linux desktop and mobile devices including a complementary Windows server infrastructure
• to unify and automate the IT support process, delivery and infrastructure across the supported platforms
• to continuously improve the EMBL desktop/mobile computing integration with the laboratory’s high-performance IT infrastructure and services
• to develop and manage EMBL’s Windows backend including Active Directory, Exchange, enterprise databases, Windows security and others
• to develop and manage EMBL’s Virtual Desktop Infrastructure (VDI)

You have

• at least 3 years working experience in a professional IT support organization preferably with a background in supporting large heterogeneous IT infrastructures with hundreds of users
• previous professional experience and extensive knowledge of managing Windows in a corporate environment including central user management, system/software deployment or mail server administration
• a broad overview about relevant IT technologies to manage, monitor and secure a large heterogeneous IT environment as well as an analytic approach to solve problems
• appropriate communication skills and an analytic approach to efficiently support our internal user base

You might also have

• a background in systems management, deployment, automation and integration across a heterogeneous enterprise IT landscape
• previous managerial responsibility and project management experience

Why join us

• The opportunity to work with the latest technology
• The exposure to a fast-growing big data environment, operating over 300 petabytes of science data and high-end computing across several centres including the administrative IT to support science at EMBL
• Certified training and continued development of your professional and personal skills
• Benefits linked to technological exchange and meeting IT teams across EMBL sites
• A competitive salary and a comprehensive pension scheme; medical, educational and other social benefits, as well as financial sponsorship for relocation and installation for you and your family
• A flexible and friendly, international working environment fostering creativity
• An inclusive, equal opportunity employer strongly committed to achieving gender balance
• To be part of one of the world’s highest ranked scientific research organizations and to commit to this joint effort to better understand the principles of life

What else you need to know

We are Europe’s flagship research laboratory for the life sciences – an intergovernmental organisation performing scientific research in disciplines including molecular biology, physics, chemistry and computer science. We are an international, innovative and interdisciplinary laboratory with over 1700 employees from many nations operating across six sites, in Heidelberg (DE, headquarters), Barcelona (ES), Hinxton (UK), Hamburg (DE), Grenoble (FR) and Rome (IT). Our mission is to perform basic research in molecular biology; to offer vital services to scientists in the member states; to train scientists, students and visitors at all levels; to develop new instruments and methods in the life sciences whilst actively engaging in technology transfer activities, and to help integrate European life science research at all levels. The working language of the institute is English. If you feel you have the right skills and experience, please apply online at www.embl.org/jobs!

Discover more on working with EMBL IT Services at embl.de/itservices. More Technical support jobs